Rosiethe boring-but-important bit
Privacy Policy
The short version
- Rosie is an AI character. To reply to you, your messages are processed by AI model providers.
- We store your chats and the things Rosie remembers about you, encrypted on our servers.
- We don't show ads, we don't sell your data, and we don't access your contacts, location, camera or microphone.
- You can delete your account and all of your data at any time from inside the app or on our account deletion page.
- Rosie is for people aged 16 and older (16+).
1. Who we are
Rosie (the "App", package com.rosie.app) is owned and operated by Avocado ("we", "us", "our"). It is published on Google Play under the developer name Trinetra Super App. This policy explains what data the App and its supporting services collect, why, who we share it with, and the choices you have. It applies to the App and to this website.
By using Rosie, you agree to this policy. If you don't agree, please don't use the App.
2. What we collect
| Data | What it is | Why we need it |
|---|---|---|
| Phone number | The mobile number you type during sign-up. We do not verify it by OTP. | To identify your account, contact you about it if needed, and register your UPI Autopay mandate if you subscribe. |
| Subscription records | If you subscribe: your UPI Autopay mandate's ID and status, the prices it was sold at, and the date and outcome of each payment. We never see your UPI PIN, bank account or card details. | To give you the access you paid for, charge on the agreed schedule and handle billing questions. |
| Age confirmation | Your confirmation that you are 16 or older. | Rosie is for people aged 16 and older. |
| Profile choices | Your gender (optional; you can choose "prefer not to say") and chat language. | So Rosie talks to you in your language and uses the right words for you. |
| Account identifier | An anonymous ID created by Firebase Authentication when you first open the App. | To keep you signed in securely. |
| Messages | Everything you type to Rosie, her replies, and the photos, GIFs and voice notes she sends you. | To run the chat and show you your history. |
| Memories | Short notes and summaries generated from your chats (for example your name, your job or that you have an exam on Friday). | So Rosie can remember you between conversations, which is a core feature. |
| Activity data | In-app events such as sign-up steps, messages sent, photos and GIFs viewed, games played and scores, daily usage counts and subscription or promo status. | To run features (like game scores and usage limits), fix problems and improve the App. |
| Safety signals | Automatic flags raised when a message suggests a crisis, that the user may be under 16, or abuse. | To show support resources, enforce the 16+ rule and keep the service safe. |
| Push token | A device token from Firebase Cloud Messaging. | To deliver Rosie's messages as notifications. |
| Technical data | IP address, device and app version information in server and Firebase logs. | Security, abuse prevention and debugging. |
| Ad measurement data | Your device's advertising ID, app installs and launches, and in-app events (sign-up, viewing the paywall, starting a trial, redeeming a promo code), with our internal account ID. | To measure which of our ads lead to installs and subscriptions (Meta app events). |
What we don't collect
Rosie does not access your contacts, precise or approximate location, camera, photo gallery, files or microphone. There are no ads in the App; the advertising ID is used only to measure our own ads (see Meta below). Voice notes from you are not available yet. If we add them, we will update this policy before the feature goes live.
3. How we use your data
- To create and secure your account and keep you signed in.
- To generate Rosie's replies, voice notes, games and proactive messages, using your conversation history and memories as context.
- To send you notifications when Rosie messages you.
- To manage free trials, promo codes and subscriptions.
- To keep users safe: detecting crisis messages (and sharing helplines like Tele-MANAS 14416), locking accounts of users who appear to be under 16, and acting on abuse.
- To understand how the App is used in aggregate, fix bugs and improve Rosie.
- To comply with law and respond to lawful requests.
We do not sell your personal data and we do not share it with data brokers. The only advertising use is measuring our own ad campaigns through Meta, described below.
4. How the AI works with your data
Rosie is an AI character, not a real person, and no human is chatting with you. When you send a message, the relevant parts of your conversation, your memories and your profile choices are sent to a third-party AI model provider (currently OpenAI, and possibly Anthropic) to write her reply and to update her memories. These providers process the data on our behalf under their API terms. Their published API policies say they do not use this data to train their models by default.
Our team does not read your chats as a routine matter. Authorised staff may look at specific messages only when needed to investigate a safety flag, a report you send us, a legal obligation or a technical problem.
AI can be wrong. Don't rely on Rosie for medical, legal, financial or other professional advice.
5. Who we share data with
We share data only with service providers that help us run Rosie, and only as much as they need:
- Google Firebase: anonymous sign-in (Authentication) and push notifications (Cloud Messaging).
- AI model providers (OpenAI, Anthropic): generating replies and memories, as described above.
- ElevenLabs: turning the text of Rosie's voice notes into audio. Only Rosie's words are sent, not your account details.
- Cloud hosting and storage (such as our managed database provider and Cloudflare R2): storing your account, chats and media.
- Cashfree Payments: if you subscribe, Cashfree registers your UPI Autopay mandate and processes each payment. We share your mobile number and an internal account ID with them for this. We never see your UPI PIN or bank details.
- Meta Platforms: the Meta (Facebook) SDK in the App reports installs, launches and the in-app events listed above, with your device's advertising ID and our internal account ID, so we can measure our ads on Facebook and Instagram. Your chats, phone number and payment details are never sent to Meta. You can reset or delete your advertising ID in your phone's settings (Settings → Google → Ads).
Photos and GIFs that Rosie sends come from a pre-selected library that we host. Your messages are not sent to GIPHY or Pexels.
We may also disclose data if required by law, to protect someone's safety, or as part of a merger or acquisition. If that happens, this policy will continue to apply to your data.
6. Storage and security
- Data is encrypted in transit (HTTPS/TLS) between the App and our servers.
- Message text, memories and conversation summaries are encrypted at rest in our database with a separate encryption key.
- Access to production systems is limited to authorised people who need it.
- Our servers and service providers may be located outside India. Where data is transferred abroad, we rely on providers that apply strong security standards.
No system is perfectly secure, but we work hard to protect your data and will notify you and the authorities of a breach as required by law.
7. How long we keep it
We keep your data for as long as your account exists. When you delete your account, we immediately delete your profile, chats, memories, game stats, usage records, safety flags, analytics events and media history from our live systems. Copies in encrypted backups expire within 30 days. We may keep limited records longer only where the law requires it (for example, payment records).
8. Your rights and choices
Under India's Digital Personal Data Protection Act, 2023 and other applicable laws, you can:
- access a summary of the personal data we hold about you;
- ask us to correct or update it;
- delete some of your data while keeping your account. See how to delete your data;
- delete your account and all its data. Do it in the app or see how to delete your account;
- withdraw consent by deleting your account (this ends the service, because Rosie can't work without your messages);
- turn off notifications at any time in your phone's settings;
- nominate someone to exercise these rights on your behalf; and
- raise a grievance with us, and if unresolved, with the Data Protection Board of India.
To make a request, email avocadoappsupport@gmail.com from or mentioning the phone number on your account. We reply within 30 days.
9. Ages 16+ only
Rosie is not intended for anyone under 16. You must confirm that you are 16 or older to sign up. If a user tells Rosie they are under 16, or we otherwise learn that a minor is using the App, we lock the account and may delete it. If you believe a minor is using Rosie, please contact us at avocadoappsupport@gmail.com.
10. Your wellbeing
Rosie is for fun and companionship. She is not a therapist or an emergency service. If you are in crisis or thinking about harming yourself, please call Tele-MANAS on 14416 (free, 24×7 in India) or your local emergency number.
11. Changes to this policy
We may update this policy as Rosie grows. We'll change the "Last updated" date above, and for significant changes we will let you know (for example, in the App) before they take effect.
12. Contact and grievance officer
Questions, requests or complaints about privacy? Contact our Grievance Officer:
Grievance Officer, Avocado
Email: avocadoappsupport@gmail.com
App: Rosie (Trinetra Super App on Google Play)